As Defans Patent we work on intellectual property rights business within legislations and our company policies. We are fair, unbiased, objective and discreet.
We always revise our processes with the help of customer and employee feedbacks and commit a better experience in customer journey.
Customer complaints – if there are any – are handled as prime source of process improvement. Customers have an easy excess to our account managers and have the chance to express their experiences.
Our customers have the opportunity to reach Defans Patent via our call center or online chat application as they need. We return back to our customers in 24 hours for their complaints, suggestions and appreciations.
We always work with collages whom believe customer satisfaction is the prime issue to reach the company KPI’s. Our employees are always respectful to company ethic principles.
As Defans Patent we always have long term relations with our customers. Continuity and value added approach are necessities in our company.
We always target on top level customer satisfaction and continuity.
As Defans Patent we target to meet our customer’s demands as quick as possible with a customer oriented, agile and trustable approach. We always do our job honestly and position ourselves besides the honest.