{"id":541,"date":"2018-11-05T12:34:14","date_gmt":"2018-11-05T12:34:14","guid":{"rendered":"http:\/\/www.defanspatent.com.tr\/en\/?page_id=541"},"modified":"2020-10-26T21:55:35","modified_gmt":"2020-10-26T21:55:35","slug":"customer-satisfaction-policy","status":"publish","type":"page","link":"https:\/\/www.defanspatent.com.tr\/en\/customer-satisfaction-policy\/","title":{"rendered":"CUSTOMER SATISFACTION POLICY"},"content":{"rendered":"\n\n  <div class=\"banner has-hover\" id=\"banner-1893987279\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill \"><\/div>\n                                    \n                    <\/div><!-- bg-layers -->\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n\n        <\/div><!-- .banner-layers -->\n      <\/div><!-- .banner-inner -->\n\n            \n<style scope=\"scope\">\n\n#banner-1893987279 {\n  padding-top: 500px;\n}\n#banner-1893987279 .bg.bg-loaded {\n  background-image: url(https:\/\/www.defanspatent.com.tr\/en\/wp-content\/uploads\/2018\/11\/customer-saticfaction-1-1.jpg);\n}\n<\/style>\n  <\/div><!-- .banner -->\n\n\n  <div id=\"page-header-996765308\" class=\"page-header-wrapper\">\n  <div class=\"page-title light normal-title\">\n\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap row-reverse\" >\n              <div class=\"title-wrapper flex-col text-right medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            CUSTOMER SATISFACTION POLICY          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-left text-left medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><\/div>      <\/div>\n    <\/div><!-- flex-row -->\n\n     \n<style scope=\"scope\">\n\n<\/style>\n  <\/div><!-- .page-title -->\n    <\/div><!-- .page-header-wrapper -->\n  \n\n\t<section class=\"section\" id=\"section_805630355\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div><!-- .section-bg -->\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"gap-element\" style=\"display:block; height:auto; padding-top:30px\" class=\"clearfix\"><\/div>\n\n<div class=\"row align-center\"  id=\"row-2089980339\">\n\n<div class=\"col small-10 large-12\"  ><div class=\"col-inner\"  >\n\n<p>As Defans Patent we work on intellectual property rights business within legislations and our company policies. We are fair, unbiased, objective and discreet.\u00a0<\/p>\n<p>We always revise our processes with the help of customer and employee feedbacks and commit a better experience in customer journey.<\/p>\n<p>Customer complaints \u2013 if there are any \u2013 are handled as prime source of process improvement. Customers have an easy excess to our account managers and have the chance to express their experiences.<\/p>\n<p>Our customers have the opportunity to reach Defans Patent via our call center or online chat application as they need. We return back to our customers in 24 hours for their complaints, suggestions and appreciations.<\/p>\n<p>We always work with collages whom believe customer satisfaction is the prime issue to reach the company KPI\u2019s. Our employees are always respectful to company ethic principles.<\/p>\n<p>As Defans Patent we always have long term relations with our customers. Continuity and value added approach are necessities in our company.<\/p>\n<p>We always target on top level customer satisfaction and continuity.<\/p>\n<p>As Defans Patent we target to meet our customer\u2019s demands as quick as possible with a\u00a0 customer oriented, agile and trustable approach. We always do our job honestly and position ourselves besides the honest. \u00a0<\/p>\n\n<\/div><\/div>\n\n\n<style scope=\"scope\">\n\n<\/style>\n<\/div>\n\n\t\t<\/div><!-- .section-content -->\n\n\t\t\n<style scope=\"scope\">\n\n#section_805630355 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.defanspatent.com.tr\/en\/wp-json\/wp\/v2\/pages\/541"}],"collection":[{"href":"https:\/\/www.defanspatent.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.defanspatent.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.defanspatent.com.tr\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.defanspatent.com.tr\/en\/wp-json\/wp\/v2\/comments?post=541"}],"version-history":[{"count":8,"href":"https:\/\/www.defanspatent.com.tr\/en\/wp-json\/wp\/v2\/pages\/541\/revisions"}],"predecessor-version":[{"id":762,"href":"https:\/\/www.defanspatent.com.tr\/en\/wp-json\/wp\/v2\/pages\/541\/revisions\/762"}],"wp:attachment":[{"href":"https:\/\/www.defanspatent.com.tr\/en\/wp-json\/wp\/v2\/media?parent=541"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}